Contact

Get Support

Find the right help for your monetization

policy questions and challenges.

Check existing resources

Have you explored the FAQs, Troubleshooters, Courses, and Resource Library? Many common questions and issues can be resolved using these resources.

Use the Policy Center for URL issues

Most policy issues related to specific URLs can be resolved faster through the Policy Center.

What to include:
- Publisher ID (ca-pub-XXXXXXXXXXX or ca-app-XXXXXXXXXXXX)
- Site, URL, or App in question (For Google Play, enter package name; for iTunes, enter 9-digit Apple ID)
- Reason for consultation (General question, policy action escalation, etc.)

Priority levels:
- P0: High-impact issues requiring immediate attention.
- P1: Significant issues affecting key aspects of a publisher's account.
- P2: Policy-related questions and requests for clarification.
- P3: Implementation questions and requests for updates.

Check enforcement screenshots: go/drlookup (accessible to sales team members)

Publisher experience & education

Have you explored the FAQs, Troubleshooters, Courses, and Resource Library? Many common questions and issues can be resolved using these resources. If you still need help with scalable educational resources or engagements, reach out to us at

Publisher Quality enforcement appeals and escalations

To see policy enforcements for your publishers:
- Page-level issues: go/dr-lookup
- Site-level issues: go/drlookup-site
- App issues: go/appdrlookup
For help with common policy issues, please consult go/policy-self-service
To discuss an enforcement action with someone: go/TAtime (for web and video enforcement only)
If a publisher is angry about an enforcement action: go/pub-policy-escalations. For reactive issue communications, contact PubQual and Legal.
If a publisher is threatening legal action (extreme risk to Google): email adsense-media-triage@ with relevant information.
For compensation requests (not provided): consult go/amg-policy.
For policy issues posing brand/legal risk to Google (extreme situations): email adsense-media-triage@ with relevant information.